November 24, 2009, New Delhi : SpiceJet, India’s most preferred carrier is well-prepared to deal with any fog related delays during the winters.

We will provide the following to our customers-

• Snack in the event of an extensive delay.
• Accommodation to Transit passengers in case they have to spend the night in the connecting city.
• Real-time information on flight through an Interactive Voice Response system. The numbers are 09871803333 or 1-800-180 3333 (toll free).
• Frequent SMS updates.
• Personal calls with status updates.

All SpiceJet aircrafts are now CAT III compliant, meaning the aircraft are equipped and the pilots are trained to take off in poor visibility conditions.

Announcing the fog plan, Samyukth Sridharan, Chief Commercial Officer, SpiceJet Ltd. said, “We are ready with a comprehensive fog plan to assist our customers and make their travel comfortable. We request that while booking, passengers make sure to give only their current contact information so that we can reach them if needed. It is also advisable to call the customer care numbers prior to leaving for the airport so that passengers can minimize unnecessary wait at the airport. ”

“While we cannot predict fog, we will do everything possible to make your travel as smooth as possible.”

Fog Quick Check

1. Check flight status before leaving for airport over 09871803333 or 1-800-180 3333.
2. Provide personal phone number while booking your ticket.
3. Minimize overcrowding – reduce number of visitors at the airport.
4. Carry reading material, laptop / mobile chargers, basic toiletries and a change of clothes.
5. Be positive – fog is a global natural phenomenon. We are all trying to do our best to help you stay comfortable.