First low cost carrier in India to adopt system

New Delhi, India, 12 November, 2007: SpiceJet, one of India’s largest low-cost airlines, today announced that it has implemented Decision Manager, an automated risk management solution to help minimize online fraud. CyberSource Ltd., a wholly owned subsidiary of CyberSource Corporation, is providing SpiceJet with the solution.

SpiceJet require a scalable solution to address the increasing rate of fraud in the Indian travel and aviation sector. The implementation of Decision Manager will enable SpiceJet to automatically screen transactions for fraud, using the burden of manual intervention on the rapidly growing airline. Decision Manager was selected over competing solutions due to its proven flexibility and scalability, and CyberSource’s experience in the global marketplace.

Decision Manager assesses over 150 factors associated with each order and, based on rules SpiceJet defines, returns a score that determines whether the online order should be accepted, reviewed or rejected. The assessment takes place in real-time, minimizing the likelihood of a delay to the customer. The rules can be updated at any time by the airline through a simple interface, allowing SpiceJet to continually adapt its strategies as fraudsters change their tactics.

Mr Siddhanta Sharma, Executive Chairman, SpiceJet, said, “CyberSource Decision Manager is highly customizable and can easily be updated to suit our business. The solution fits well into the company’s overall e-business strategy as it enables us to control fraud without additional resources required to manually screen transactions. This is an ideal strategy for a low cost business model.” Mr. Sharma further added, “As SpiceJet plans to fly internationally in the future we will benefit from CyberSource’s global coverage, accessing their expertise and knowledge of fraud trends in the international market.”

Dr. Akif Khan, head of client and technical services at CyberSource, said, “This agreement further demonstrates our commitment to the Indian marketplace. By developing a deeper understanding of the specific fraud challenges facing the travel industry in India, and optimizing our solutions accordingly, CyberSource can help Indian organizations minimize the risk of online fraud.”